Hurtig levering
Fremragende Trustpilot
Op til 20% Rabat på nye medlemsordrer
Kurv
Creating Customer Loyalty
Af: Chris Daffy Engelsk Paperback
SPAR
kr 82
Creating Customer Loyalty
Af: Chris Daffy Engelsk Paperback

Consumer-facing and business-to-business organizations know that if they get their approach to customers right, they will be rewarded with unprecedented customer loyalty. This will lead to increased market share, improved sales, an enhanced reputation and higher profitability. Despite this, many of today''s companies fail to recognize that the notable improvements in their service delivery are not keeping up with increased customer expectations. Creating Customer Loyalty outlines simple, easy to understand strategies for creating a sustainable customer loyalty management programme that will win loyal customers.

Demonstrating how to focus solely on the things that enable and enhance success, this book shows how to make loyalty a habit and structure a business that attracts and retains the best customers. Using examples from both UK and international companies such as Lexus, Aldi, Dyson, The Ritz-Carlton and Virgin Atlantic, Creating Customer Loyalty explains why customer experience management alone does not build lasting loyalty, and why customer expectation and customer memory management are essential. It outlines how to make every occasion epic by removing those ''ouch'' moments, replacing them with ''wow'' experiences, and developing dazzling recovery techniques to create unforgettable stories and positive memories.

Kampagne pris Velkomst pris 268 kr
Medlemspris 276 kr
Kampagnepris og medlemspris er kun for medlemmer. Du bliver automatisk medlem når du køber til medlems- og kampagnepris. Få 7 dages gratis medlemskab (herefter automatisk 89 kr/30 dage). Læs mere om fordelene
Gratis fragt
23 - 25 hverdage
10 kr
Lavt pakkegebyr
Normalpris 350 kr
Fragt: 59 kr
23 - 25 hverdage
20 kr
Pakkegebyr
Spar 82 kr
Velkommen 15%
God 15.777 anmeldelser på

Consumer-facing and business-to-business organizations know that if they get their approach to customers right, they will be rewarded with unprecedented customer loyalty. This will lead to increased market share, improved sales, an enhanced reputation and higher profitability. Despite this, many of today''s companies fail to recognize that the notable improvements in their service delivery are not keeping up with increased customer expectations. Creating Customer Loyalty outlines simple, easy to understand strategies for creating a sustainable customer loyalty management programme that will win loyal customers.

Demonstrating how to focus solely on the things that enable and enhance success, this book shows how to make loyalty a habit and structure a business that attracts and retains the best customers. Using examples from both UK and international companies such as Lexus, Aldi, Dyson, The Ritz-Carlton and Virgin Atlantic, Creating Customer Loyalty explains why customer experience management alone does not build lasting loyalty, and why customer expectation and customer memory management are essential. It outlines how to make every occasion epic by removing those ''ouch'' moments, replacing them with ''wow'' experiences, and developing dazzling recovery techniques to create unforgettable stories and positive memories.

Produktdetaljer
Sprog: Engelsk
Sider: 264
ISBN-13: 9780749484309
Indbinding: Paperback
Udgave:
ISBN-10: 0749484306
Udg. Dato: 3 apr 2019
Længde: 15mm
Bredde: 157mm
Højde: 232mm
Oplagsdato: 3 apr 2019
Forfatter(e): Chris Daffy
Forfatter(e) Chris Daffy


Kategori Salgs- & markedsføringsledelse


Sprog Engelsk


Indbinding Paperback


Sider 264


Udgave


Længde 15mm


Bredde 157mm


Højde 232mm

MEDLEMSFORDELE
GRATIS FRAGT
SPAR OP TIL 90%
Andre har også købt
BOG (HARDBACK)
Kampagne pris kr 957

kr 1.038
Normalpris
kr 965
Medlemspris
SPAR
kr 81
BOG (INDBUNDET)
Kampagne pris kr 262

kr 349
Normalpris
kr 271
Medlemspris
SPAR
kr 87
BOG (INDBUNDET)
Kampagne pris kr 199

kr 320
Normalpris
kr 211
Medlemspris
SPAR
kr 121
BOG (INDBUNDET)
Kampagne pris kr 380

kr 499
Normalpris
kr 392
Medlemspris
SPAR
kr 119
BOG (INDBUNDET)
Kampagne pris kr 919

kr 1.499
Normalpris
kr 977
Medlemspris
SPAR
kr 580
BOG (INDBUNDET)
Kampagne pris kr 148

kr 199
Normalpris
kr 153
Medlemspris
SPAR
kr 51
BOG (INDBUNDET)
Kampagne pris kr 182

kr 250
Normalpris
kr 189
Medlemspris
SPAR
kr 68
BOG (INDBUNDET)
Kampagne pris kr 29

kr 134
Normalpris
kr 40
Medlemspris
SPAR
kr 105
BOG (HÆFTET)
Kampagne pris kr 188

kr 269
Normalpris
kr 196
Medlemspris
SPAR
kr 81
BOG (INDBUNDET)
Kampagne pris kr 203

kr 300
Normalpris
kr 213
Medlemspris
SPAR
kr 97
BOG (INDBUNDET)
Kampagne pris kr 191

kr 300
Normalpris
kr 202
Medlemspris
SPAR
kr 109
BOG (INDBUNDET)
Kampagne pris kr 119

kr 120
Normalpris
kr 119
Medlemspris
SPAR
kr 1
BOG (HÆFTET)
Kampagne pris kr 27

kr 227
Normalpris
kr 47
Medlemspris
SPAR
kr 200
BOG (INDBUNDET)
Kampagne pris kr 216

kr 279
Normalpris
kr 222
Medlemspris
SPAR
kr 63
BOG (HÆFTET)
Kampagne pris kr 186

kr 249
Normalpris
kr 192
Medlemspris
SPAR
kr 63
BOG (HARDBACK)
Kampagne pris kr 223

kr 299
Normalpris
kr 231
Medlemspris
SPAR
kr 76
BOG (INDBUNDET)
Kampagne pris kr 229

kr 299
Normalpris
kr 236
Medlemspris
SPAR
kr 70
BOG (INDBUNDET)
Kampagne pris kr 199

kr 300
Normalpris
kr 209
Medlemspris
SPAR
kr 101
BOG (HÆFTET)
Kampagne pris kr 189

kr 299
Normalpris
kr 200
Medlemspris
SPAR
kr 110
BOG (INDBUNDET)
Kampagne pris kr 211

kr 299
Normalpris
kr 220
Medlemspris
SPAR
kr 88
Vi anbefaler også
BOG (HARDBACK)
Kampagne pris kr 204

kr 261
Normalpris
kr 210
Medlemspris
SPAR
kr 57
BOG (HARDBACK)
Kampagne pris kr 204

kr 257
Normalpris
kr 209
Medlemspris
SPAR
kr 53
BOG (HARDBACK)
Kampagne pris kr 404

kr 506
Normalpris
kr 414
Medlemspris
SPAR
kr 102
BOG (PAPERBACK)
Kampagne pris kr 270

kr 315
Normalpris
kr 275
Medlemspris
SPAR
kr 45
BOG (HARDBACK)
Kampagne pris kr 363

kr 491
Normalpris
kr 376
Medlemspris
SPAR
kr 128
BOG (PAPERBACK)
Kampagne pris kr 165

kr 197
Normalpris
kr 168
Medlemspris
SPAR
kr 32
BOG (HARDBACK)
Kampagne pris kr 363

kr 491
Normalpris
kr 376
Medlemspris
SPAR
kr 128
BOG (PAPERBACK)
Kampagne pris kr 365

kr 450
Normalpris
kr 374
Medlemspris
SPAR
kr 85
BOG (PAPERBACK)
Kampagne pris kr 286

kr 337
Normalpris
kr 291
Medlemspris
SPAR
kr 51
BOG (PAPERBACK)
Kampagne pris kr 391

kr 438
Normalpris
kr 396
Medlemspris
SPAR
kr 47
BOG (PAPERBACK)
Kampagne pris kr 365

kr 450
Normalpris
kr 374
Medlemspris
SPAR
kr 85
BOG (PAPERBACK)
Kampagne pris kr 147

kr 151
Normalpris
kr 147
Medlemspris
SPAR
kr 4
BOG (PAPERBACK)
Kampagne pris kr 350

kr 386
Normalpris
kr 354
Medlemspris
SPAR
kr 36
BOG (HARDBACK)
Kampagne pris kr 191

kr 287
Normalpris
kr 201
Medlemspris
SPAR
kr 96
BOG (HARDBACK)
Kampagne pris kr 204

kr 257
Normalpris
kr 209
Medlemspris
SPAR
kr 53
BOG (PAPERBACK)
Kampagne pris kr 312

kr 437
Normalpris
kr 325
Medlemspris
SPAR
kr 125
BOG (PAPERBACK)
Kampagne pris kr 575

kr 675
Normalpris
kr 585
Medlemspris
SPAR
kr 100
BOG (PAPERBACK)
Kampagne pris kr 259

kr 390
Normalpris
kr 272
Medlemspris
SPAR
kr 131
BOG (HARDBACK)
Kampagne pris kr 363

kr 491
Normalpris
kr 376
Medlemspris
SPAR
kr 128
BOG (PAPERBACK)
Kampagne pris kr 292

kr 385
Normalpris
kr 301
Medlemspris
SPAR
kr 93