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Human Resources and Tourism
Af: Josephine Pryce, Darren Lee-Ross Engelsk Paperback
SPAR
kr 121
Human Resources and Tourism
Af: Josephine Pryce, Darren Lee-Ross Engelsk Paperback
The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused ''HRM convention'' may be understood against ''HRM in practice''. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace.
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The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused ''HRM convention'' may be understood against ''HRM in practice''. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace.
Produktdetaljer
Sprog: Engelsk
Sider: 304
ISBN-13: 9781845411398
Indbinding: Paperback
Udgave:
ISBN-10: 1845411390
Udg. Dato: 7 maj 2010
Længde: 17mm
Bredde: 241mm
Højde: 172mm
Oplagsdato: 7 maj 2010
Forfatter(e) Josephine Pryce, Darren Lee-Ross


Kategori Personaleledelse og HR


Sprog Engelsk


Indbinding Paperback


Sider 304


Udgave


Længde 17mm


Bredde 241mm


Højde 172mm

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