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Inside Your Customer's Imagination
Af: Chip R. Bell Engelsk Hardback
SPAR
kr 121
Inside Your Customer's Imagination
Af: Chip R. Bell Engelsk Hardback
"Chip Bell''s unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer''s ingenuity for creating breakthrough results."
--Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)


Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today''s innovation-hungry economy. The challenge is customers often don''t know precisely what they want. As Henry Ford is reputed to have said, "If I had asked people what they wanted, they would have said faster horses."

To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers'' hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity.

Using examples from organizations like McDonald''s, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer.
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"Chip Bell''s unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer''s ingenuity for creating breakthrough results."
--Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)


Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today''s innovation-hungry economy. The challenge is customers often don''t know precisely what they want. As Henry Ford is reputed to have said, "If I had asked people what they wanted, they would have said faster horses."

To surprise and awe your customers, Chip Bell advises developing co-creation partnerships with them. Co-creation partnerships are about fulfilling customers'' hopes and aspirations, not just their needs and expectations. Co-creation partnerships require (1) curiosity that uncovers insight, (2) grounding that promotes clear focus, (3) discovery that fosters risk-taking, (4) trust that safeguards partnership purity, and (5) passion that inspires energized generosity.

Using examples from organizations like McDonald''s, DHL, Marriott, Lockheed Martin, Discover Financial, Ultimate Software, and many more, Bell shows how co-creation partnerships enable you to tap into the treasure trove of ideas, ingenuity, and genius-in-the-raw within every customer.
Produktdetaljer
Sprog: Engelsk
Sider: 240
ISBN-13: 9781523090204
Indbinding: Hardback
Udgave:
ISBN-10: 1523090200
Udg. Dato: 8 sep 2020
Længde: 25mm
Bredde: 161mm
Højde: 235mm
Oplagsdato: 8 sep 2020
Forfatter(e): Chip R. Bell
Forfatter(e) Chip R. Bell


Kategori Erhvervsliv, virksomheder og ledelse


Sprog Engelsk


Indbinding Hardback


Sider 240


Udgave


Længde 25mm


Bredde 161mm


Højde 235mm

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