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The Art of Client Service
SPAR
kr 96
The Art of Client Service
A practical guide for providing exceptional client service

Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.

Written by one of the industry''s most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients.

It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

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A practical guide for providing exceptional client service

Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.

Written by one of the industry''s most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients.

It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

Produktdetaljer
Sprog: Engelsk
Sider: 288
ISBN-13: 9781119227823
Indbinding: Hardback
Udgave:
ISBN-10: 1119227828
Kategori: Kundeservice
Udg. Dato: 22 apr 2016
Længde: 25mm
Bredde: 225mm
Højde: 151mm
Oplagsdato: 22 apr 2016
Forfatter(e) Robert Solomon, R Solomon, Robert (University of Texas at Austin) Solomon


Kategori Kundeservice


Sprog Engelsk


Indbinding Hardback


Sider 288


Udgave


Længde 25mm


Bredde 225mm


Højde 151mm

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