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Thinking in Services
Af: Majid Iqbal Engelsk Paperback
SPAR
kr 136
Thinking in Services
Af: Majid Iqbal Engelsk Paperback

Services are such integral parts of the daily life of individuals and organisations that a day without paying for or providing them is inconceivable. They come in so many different “shapes and sizes”, we have difficulty defining them let alone designing them properly. So what?

The universe of services is expanding faster than ever, and along with it new modes of failure arise, exposing us to unexpected costs and risks. Even the simplest of services are dynamic and complex in the way supply meets demand to fulfill a promise. Therefore, when they fail to meet expectations despite the human-centeredness of their design, we are surprised. That’s often because their design is superficial.

This book is about having new eyes and new perspectives for understanding and exploring the universe of services with a certain kind of curiosity and imagination. By grasping their realities, and deepening our understanding of what services really are, what they could be, and why they even exist, we can broaden the possibilities in their design.

With drawings, symbols and one extraordinary word, this book introduces the basis of a design language for services. Anyone can learn this language, with a little bit of curiosity, imagination, and quiet time. You do not need a degree in economics, biology, or computer science.

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Services are such integral parts of the daily life of individuals and organisations that a day without paying for or providing them is inconceivable. They come in so many different “shapes and sizes”, we have difficulty defining them let alone designing them properly. So what?

The universe of services is expanding faster than ever, and along with it new modes of failure arise, exposing us to unexpected costs and risks. Even the simplest of services are dynamic and complex in the way supply meets demand to fulfill a promise. Therefore, when they fail to meet expectations despite the human-centeredness of their design, we are surprised. That’s often because their design is superficial.

This book is about having new eyes and new perspectives for understanding and exploring the universe of services with a certain kind of curiosity and imagination. By grasping their realities, and deepening our understanding of what services really are, what they could be, and why they even exist, we can broaden the possibilities in their design.

With drawings, symbols and one extraordinary word, this book introduces the basis of a design language for services. Anyone can learn this language, with a little bit of curiosity, imagination, and quiet time. You do not need a degree in economics, biology, or computer science.

Produktdetaljer
Sprog: Engelsk
Sider: 296
ISBN-13: 9789063694890
Indbinding: Paperback
Udgave:
ISBN-10: 906369489X
Kategori: Kundeservice
Udg. Dato: 11 okt 2018
Længde: 18mm
Bredde: 172mm
Højde: 230mm
Oplagsdato: 11 okt 2018
Forfatter(e): Majid Iqbal
Forfatter(e) Majid Iqbal


Kategori Kundeservice


Sprog Engelsk


Indbinding Paperback


Sider 296


Udgave


Længde 18mm


Bredde 172mm


Højde 230mm

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