Hurtig levering
Fremragende Trustpilot
Op til 20% Rabat på nye medlemsordrer
Kurv
Current Issues and Development in Hospitality and Tourism Satisfaction
Af: Muzaffer Uysal, John A Williams Engelsk Paperback
SPAR
kr 22
Current Issues and Development in Hospitality and Tourism Satisfaction
Af: Muzaffer Uysal, John A Williams Engelsk Paperback
Stay ahead of your customers as their service expectations change!

In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management.

This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting—and even surpassing—consumer expectations to increase the value of the customer’s experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction.

This book helps you:
  • incorporate existing and alternative measurements of satisfaction
  • measure and improve service quality
  • create and maintain social interaction linkages between staff and customer
  • identify the destination performance of your hotel and other destinations or attractions
  • evaluate consumer satisfaction with lodging services
  • increase cross-cultural service satisfaction
  • and much more!
Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.
Eksklusiv medlemspris 564 kr
Medlemspris 566 kr
Eksklusiv medlemspris og medlemspris er kun for medlemmer. Du bliver automatisk medlem når du køber til eksklusiv medlemspris eller medlemspris. Få 7 dages gratis medlemskab (herefter automatisk 89 kr/30 dage). Læs mere om fordelene
Gratis fragt
23 - 25 hverdage
10 kr
Lavt pakkegebyr
Normalpris 586 kr
Fragt: 59 kr
23 - 25 hverdage
20 kr
Pakkegebyr
Spar 22 kr
Se vores konkurrenters priser her
God 15.838 anmeldelser på
Stay ahead of your customers as their service expectations change!

In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management.

This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting—and even surpassing—consumer expectations to increase the value of the customer’s experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction.

This book helps you:
  • incorporate existing and alternative measurements of satisfaction
  • measure and improve service quality
  • create and maintain social interaction linkages between staff and customer
  • identify the destination performance of your hotel and other destinations or attractions
  • evaluate consumer satisfaction with lodging services
  • increase cross-cultural service satisfaction
  • and much more!
Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.
Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 218
ISBN-13: 9780789024343
Indbinding: Paperback
Udgave:
ISBN-10: 0789024349
Kategori: Serviceerhverv
Udg. Dato: 26 aug 2004
Længde: 0mm
Bredde: 212mm
Højde: 152mm
Oplagsdato: 26 aug 2004
Forfatter(e) Muzaffer Uysal, John A Williams


Kategori Serviceerhverv


Sprog Engelsk


Indbinding Paperback


Sider 218


Udgave


Længde 0mm


Bredde 212mm


Højde 152mm

MEDLEMSFORDELE
GRATIS FRAGT
SPAR OP TIL 90%
Andre har også købt
BOG (HÆFTET)
Eksklusiv medlemspris kr 189

kr 280
Normalpris
kr 198
Medlemspris
SPAR
kr 91
BOG (INDBUNDET)
Eksklusiv medlemspris kr 380

kr 499
Normalpris
kr 392
Medlemspris
SPAR
kr 119
BOG (INDBUNDET)
Eksklusiv medlemspris kr 220

kr 320
Normalpris
kr 230
Medlemspris
SPAR
kr 100
BOG (INDBUNDET)
Eksklusiv medlemspris kr 919

kr 1.499
Normalpris
kr 977
Medlemspris
SPAR
kr 580
BOG (INDBUNDET)
Eksklusiv medlemspris kr 183

kr 270
Normalpris
kr 192
Medlemspris
SPAR
kr 87
BOG (INDBUNDET)
Eksklusiv medlemspris kr 208

kr 299
Normalpris
kr 217
Medlemspris
SPAR
kr 91
BOG (INDBUNDET)
Eksklusiv medlemspris kr 214

kr 320
Normalpris
kr 225
Medlemspris
SPAR
kr 106
BOG (INDBUNDET)
Eksklusiv medlemspris kr 329

kr 499
Normalpris
kr 346
Medlemspris
SPAR
kr 170
BOG (PAPERBACK)
Eksklusiv medlemspris kr 166

kr 201
Normalpris
kr 170
Medlemspris
SPAR
kr 35
BOG (INDBUNDET)
Eksklusiv medlemspris kr 239

kr 329
Normalpris
kr 248
Medlemspris
SPAR
kr 90
BOG (HÆFTET)
Eksklusiv medlemspris kr 191

kr 269
Normalpris
kr 199
Medlemspris
SPAR
kr 78
BOG (INDBUNDET)
Eksklusiv medlemspris kr 183

kr 270
Normalpris
kr 192
Medlemspris
SPAR
kr 87
BOG (HÆFTET)
Eksklusiv medlemspris kr 27

kr 227
Normalpris
kr 47
Medlemspris
SPAR
kr 200
BOG (INDBUNDET)
Eksklusiv medlemspris kr 203

kr 300
Normalpris
kr 213
Medlemspris
SPAR
kr 97
BOG (HÆFTET)
Eksklusiv medlemspris kr 314

kr 349
Normalpris
kr 318
Medlemspris
SPAR
kr 35
BOG (HÆFTET)
Eksklusiv medlemspris kr 154

kr 229
Normalpris
kr 162
Medlemspris
SPAR
kr 75
BOG (HÆFTET)
Eksklusiv medlemspris kr 154

kr 229
Normalpris
kr 162
Medlemspris
SPAR
kr 75
BOG (HARDBACK)
Eksklusiv medlemspris kr 25

kr 227
Normalpris
kr 45
Medlemspris
SPAR
kr 202
BOG (INDBUNDET)
Eksklusiv medlemspris kr 229

kr 299
Normalpris
kr 236
Medlemspris
SPAR
kr 70
BOG (HÆFTET)
Eksklusiv medlemspris kr 80

kr 229
Normalpris
kr 95
Medlemspris
SPAR
kr 149
Vi anbefaler også
BOG (PAPERBACK)
Eksklusiv medlemspris kr 551

kr 641
Normalpris
kr 560
Medlemspris
SPAR
kr 90
BOG (PAPERBACK)
Eksklusiv medlemspris kr 402

kr 450
Normalpris
kr 407
Medlemspris
SPAR
kr 48
BOG (HARDBACK)
Eksklusiv medlemspris kr 534

kr 551
Normalpris
kr 536
Medlemspris
SPAR
kr 17
BOG (PAPERBACK)
Eksklusiv medlemspris kr 463

kr 529
Normalpris
kr 470
Medlemspris
SPAR
kr 66
BOG (PAPERBACK)
Eksklusiv medlemspris kr 376

kr 416
Normalpris
kr 380
Medlemspris
SPAR
kr 40
BOG (PAPERBACK)
Eksklusiv medlemspris kr 613

kr 641
Normalpris
kr 616
Medlemspris
SPAR
kr 28
BOG (PAPERBACK)
Eksklusiv medlemspris kr 367

kr 404
Normalpris
kr 371
Medlemspris
SPAR
kr 37
BOG (HARDBACK)
Eksklusiv medlemspris kr 416

kr 429
Normalpris
kr 417
Medlemspris
SPAR
kr 13
BOG (PAPERBACK)
Eksklusiv medlemspris kr 472

kr 540
Normalpris
kr 479
Medlemspris
SPAR
kr 68
BOG (PAPERBACK)
Eksklusiv medlemspris kr 385

kr 427
Normalpris
kr 389
Medlemspris
SPAR
kr 42
BOG (PAPERBACK)
Eksklusiv medlemspris kr 402

kr 450
Normalpris
kr 407
Medlemspris
SPAR
kr 48
BOG (PAPERBACK)
Eksklusiv medlemspris kr 402

kr 450
Normalpris
kr 407
Medlemspris
SPAR
kr 48
BOG (PAPERBACK)
Eksklusiv medlemspris kr 402

kr 450
Normalpris
kr 407
Medlemspris
SPAR
kr 48
BOG (PAPERBACK)
Eksklusiv medlemspris kr 481

kr 552
Normalpris
kr 488
Medlemspris
SPAR
kr 71
BOG (PAPERBACK)
Eksklusiv medlemspris kr 712

kr 754
Normalpris
kr 716
Medlemspris
SPAR
kr 42
BOG (PAPERBACK)
Eksklusiv medlemspris kr 306

kr 325
Normalpris
kr 308
Medlemspris
SPAR
kr 19
BOG (PAPERBACK)
Eksklusiv medlemspris kr 779

kr 935
Normalpris
kr 795
Medlemspris
SPAR
kr 156
BOG (PAPERBACK)
Eksklusiv medlemspris kr 779

kr 935
Normalpris
kr 795
Medlemspris
SPAR
kr 156
BOG (HARDBACK)
Eksklusiv medlemspris kr 753

kr 901
Normalpris
kr 768
Medlemspris
SPAR
kr 148
BOG (PAPERBACK)
Eksklusiv medlemspris kr 779

kr 935
Normalpris
kr 795
Medlemspris
SPAR
kr 156