Hurtig levering
Fremragende Trustpilot
Op til 20% Rabat på nye medlemsordrer
Kurv
Leading the Customer Experience
Af: Brad Cleveland Engelsk Paperback
SPAR
kr 22
Leading the Customer Experience
Af: Brad Cleveland Engelsk Paperback

DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR

Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage.

The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way.

Leading the Customer Experience is easy to understand and imminently practical. It is based on the author''s extensive experience both as a founding partner of one of the world''s most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors.

The author''s down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.

Eksklusiv medlemspris 315 kr
Medlemspris 317 kr
Eksklusiv medlemspris og medlemspris er kun for medlemmer. Du bliver automatisk medlem når du køber til eksklusiv medlemspris eller medlemspris. Få 7 dages gratis medlemskab (herefter automatisk 89 kr/30 dage). Læs mere om fordelene
Gratis fragt
5 - 7 hverdage
10 kr
Lavt pakkegebyr
Normalpris 337 kr
Fragt: 59 kr
7 - 10 hverdage
20 kr
Pakkegebyr
Spar 22 kr
Se vores konkurrenters priser her
God 15.842 anmeldelser på

DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR

Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage.

The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way.

Leading the Customer Experience is easy to understand and imminently practical. It is based on the author''s extensive experience both as a founding partner of one of the world''s most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors.

The author''s down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.

Produktdetaljer
Sprog: Engelsk
Sider: 280
ISBN-13: 9781789666878
Indbinding: Paperback
Udgave:
ISBN-10: 1789666872
Udg. Dato: 3 maj 2021
Længde: 27mm
Bredde: 157mm
Højde: 233mm
Oplagsdato: 3 maj 2021
Forfatter(e): Brad Cleveland
Forfatter(e) Brad Cleveland


Kategori Salgs- & markedsføringsledelse


Sprog Engelsk


Indbinding Paperback


Sider 280


Udgave


Længde 27mm


Bredde 157mm


Højde 233mm


Oplagsdato 3 maj 2021

MEDLEMSFORDELE
GRATIS FRAGT
SPAR OP TIL 90%
Andre har også købt
LYDBOG
Eksklusiv medlemspris kr 100

kr 143
Normalpris
kr 104
Medlemspris
SPAR
kr 43
E-BOG
Eksklusiv medlemspris kr 13

kr 59
Normalpris
kr 18
Medlemspris
SPAR
kr 46
BOG (PAPERBACK)
Eksklusiv medlemspris kr 122

kr 125
Normalpris
kr 122
Medlemspris
SPAR
kr 3
BOG (PAPERBACK)
Eksklusiv medlemspris kr 122

kr 125
Normalpris
kr 122
Medlemspris
SPAR
kr 3
BOG (PAPERBACK)
Eksklusiv medlemspris kr 484

kr 653
Normalpris
kr 501
Medlemspris
SPAR
kr 169
BOG (PAPERBACK)
Eksklusiv medlemspris kr 134

kr 146
Normalpris
kr 135
Medlemspris
SPAR
kr 12
BOG (HÆFTET)
Eksklusiv medlemspris kr 189

kr 280
Normalpris
kr 198
Medlemspris
SPAR
kr 91
BOG (INDBUNDET)
Eksklusiv medlemspris kr 380

kr 499
Normalpris
kr 392
Medlemspris
SPAR
kr 119
BOG (INDBUNDET)
Eksklusiv medlemspris kr 208

kr 299
Normalpris
kr 217
Medlemspris
SPAR
kr 91
BOG (INDBUNDET)
Eksklusiv medlemspris kr 183

kr 270
Normalpris
kr 192
Medlemspris
SPAR
kr 87
BOG (INDBUNDET)
Eksklusiv medlemspris kr 919

kr 1.499
Normalpris
kr 977
Medlemspris
SPAR
kr 580
BOG (INDBUNDET)
Eksklusiv medlemspris kr 220

kr 320
Normalpris
kr 230
Medlemspris
SPAR
kr 100
BOG (INDBUNDET)
Eksklusiv medlemspris kr 329

kr 499
Normalpris
kr 346
Medlemspris
SPAR
kr 170
BOG (HÆFTET)
Eksklusiv medlemspris kr 297

kr 350
Normalpris
kr 302
Medlemspris
SPAR
kr 53
BOG (INDBUNDET)
Eksklusiv medlemspris kr 262

kr 349
Normalpris
kr 271
Medlemspris
SPAR
kr 87
BOG (INDBUNDET)
Eksklusiv medlemspris kr 214

kr 320
Normalpris
kr 225
Medlemspris
SPAR
kr 106
BOG (HÆFTET)
Eksklusiv medlemspris kr 314

kr 349
Normalpris
kr 318
Medlemspris
SPAR
kr 35
BOG (INDBUNDET)
Eksklusiv medlemspris kr 329

kr 499
Normalpris
kr 346
Medlemspris
SPAR
kr 170
Vi anbefaler også
BOG (PAPERBACK)
Eksklusiv medlemspris kr 210

kr 216
Normalpris
kr 211
Medlemspris
SPAR
kr 6
BOG (PAPERBACK)
Eksklusiv medlemspris kr 376

kr 416
Normalpris
kr 380
Medlemspris
SPAR
kr 40
BOG (PAPERBACK)
Eksklusiv medlemspris kr 463

kr 529
Normalpris
kr 470
Medlemspris
SPAR
kr 66
BOG (HARDBACK)
Eksklusiv medlemspris kr 146

kr 213
Normalpris
kr 153
Medlemspris
SPAR
kr 67
BOG (PAPERBACK)
Eksklusiv medlemspris kr 341

kr 371
Normalpris
kr 344
Medlemspris
SPAR
kr 30
BOG (PAPERBACK)
Eksklusiv medlemspris kr 385

kr 427
Normalpris
kr 389
Medlemspris
SPAR
kr 42
BOG (PAPERBACK)
Eksklusiv medlemspris kr 315

kr 337
Normalpris
kr 317
Medlemspris
SPAR
kr 22
BOG (HARDBACK)
Eksklusiv medlemspris kr 726

kr 867
Normalpris
kr 740
Medlemspris
SPAR
kr 141
BOG (HARDBACK)
Eksklusiv medlemspris kr 796

kr 957
Normalpris
kr 812
Medlemspris
SPAR
kr 161
BOG (HARDBACK)
Eksklusiv medlemspris kr 204

kr 269
Normalpris
kr 211
Medlemspris
SPAR
kr 65
BOG (PAPERBACK)
Eksklusiv medlemspris kr 341

kr 371
Normalpris
kr 344
Medlemspris
SPAR
kr 30
BOG (PAPERBACK)
Eksklusiv medlemspris kr 376

kr 416
Normalpris
kr 380
Medlemspris
SPAR
kr 40
BOG (PAPERBACK)
Eksklusiv medlemspris kr 230

kr 281
Normalpris
kr 235
Medlemspris
SPAR
kr 51
BOG (HARDBACK)
Eksklusiv medlemspris kr 330

kr 371
Normalpris
kr 334
Medlemspris
SPAR
kr 41
BOG (HARDBACK)
Eksklusiv medlemspris kr 971

kr 1.183
Normalpris
kr 992
Medlemspris
SPAR
kr 212
BOG (HARDBACK)
Eksklusiv medlemspris kr 227

kr 234
Normalpris
kr 228
Medlemspris
SPAR
kr 7
BOG (PAPERBACK)
Eksklusiv medlemspris kr 173

kr 213
Normalpris
kr 177
Medlemspris
SPAR
kr 40
BOG (HARDBACK)
Eksklusiv medlemspris kr 551

kr 641
Normalpris
kr 560
Medlemspris
SPAR
kr 90
BOG (HARDBACK)
Eksklusiv medlemspris kr 796

kr 957
Normalpris
kr 812
Medlemspris
SPAR
kr 161