Hurtig levering
Fremragende Trustpilot
Op til 20% Rabat på nye medlemsordrer
Kurv

Protecting Main Street

Af: Paul C. Lubin Engelsk Paperback
SPAR
kr 63

Protecting Main Street

Af: Paul C. Lubin Engelsk Paperback
Unlike other books which focus solely on the business or profit aspects of measuring the customer experience, this book focuses on the benefits to the consumer as well as the company or financial institution. The book describes how business and government can undertake market research to determine whether the credit and investment markets are functioning properly and providing consumers with adequate information to make sound and safe credit and investment decisions. A discussion of different market research methods abilities to uncover problems in the credit and investment markets is provided. Findings and trends from studies measuring the customers experience in the credit and investment markets during the 1991 - 2009 time periods are discussed along with regulatory guidelines and consumer protection laws. The methodologies used to measure the customer experience and detect misleading sales practices; unfair treatment and discrimination in the financial services market place are described in detail. The techniques of mystery shopping, matched pair testing and consumer surveys are described along with a detailed discussion of study design, data collection methods, sample size determination, statistical testing, reporting and analysis. Sample questionnaires, mystery shop scenarios and profiles and sample analyses and charts are provided.
Eksklusiv medlemspris 455 kr
Medlemspris 461 kr
Denne pris er kun for medlemmer. Du bliver automatisk medlem når du køber til denne pris. Prøv 7 dages gratis medlemskab (herefter automatisk 89 kr/30 dage). Læs mere om fordelene
Gratis fragt
23 - 25 hverdage
10 kr
Lavt pakkegebyr
Normalpris 518 kr
Fragt: 59 kr
23 - 25 hverdage
20 kr
Pakkegebyr
Spar 63 kr
Se vores konkurrenters priser her
God 15.880 anmeldelser på
Unlike other books which focus solely on the business or profit aspects of measuring the customer experience, this book focuses on the benefits to the consumer as well as the company or financial institution. The book describes how business and government can undertake market research to determine whether the credit and investment markets are functioning properly and providing consumers with adequate information to make sound and safe credit and investment decisions. A discussion of different market research methods abilities to uncover problems in the credit and investment markets is provided. Findings and trends from studies measuring the customers experience in the credit and investment markets during the 1991 - 2009 time periods are discussed along with regulatory guidelines and consumer protection laws. The methodologies used to measure the customer experience and detect misleading sales practices; unfair treatment and discrimination in the financial services market place are described in detail. The techniques of mystery shopping, matched pair testing and consumer surveys are described along with a detailed discussion of study design, data collection methods, sample size determination, statistical testing, reporting and analysis. Sample questionnaires, mystery shop scenarios and profiles and sample analyses and charts are provided.
Produktdetaljer
Sprog: Engelsk
Sider: 128
ISBN-13: 9781138864160
Indbinding: Paperback
Udgave:
ISBN-10: 1138864161
Udg. Dato: 27 feb 2015
Længde: 0mm
Bredde: 229mm
Højde: 152mm
Forlag: Taylor & Francis Ltd
Oplagsdato: 27 feb 2015
Forfatter(e): Paul C. Lubin
Forfatter(e) Paul C. Lubin


Kategori Markedsundersøgelser


Sprog Engelsk


Indbinding Paperback


Sider 128


Udgave


Længde 0mm


Bredde 229mm


Højde 152mm


Udg. Dato 27 feb 2015


Oplagsdato 27 feb 2015

MEDLEMSFORDELE
GRATIS FRAGT
SPAR OP TIL 90%
Andre har også købt
BOG (INDBUNDET)
Eksklusiv medlemspris kr 214

kr 320
Normalpris
kr 225
Medlemspris
SPAR
kr 106
BOG (HÆFTET)
Eksklusiv medlemspris kr 200

kr 280
Normalpris
kr 208
Medlemspris
SPAR
kr 80
BOG (HÆFTET)
Eksklusiv medlemspris kr 184

kr 249
Normalpris
kr 191
Medlemspris
SPAR
kr 65
BOG (INDBUNDET)
Eksklusiv medlemspris kr 208

kr 299
Normalpris
kr 217
Medlemspris
SPAR
kr 91
BOG (INDBUNDET)
Eksklusiv medlemspris kr 199

kr 299
Normalpris
kr 209
Medlemspris
SPAR
kr 100
BOG (HÆFTET)
Eksklusiv medlemspris kr 182

kr 250
Normalpris
kr 189
Medlemspris
SPAR
kr 68
BOG (INDBUNDET)
Eksklusiv medlemspris kr 167

kr 250
Normalpris
kr 175
Medlemspris
SPAR
kr 83
BOG (HÆFTET)
Eksklusiv medlemspris kr 172

kr 249
Normalpris
kr 180
Medlemspris
SPAR
kr 77
BOG (HÆFTET)
Eksklusiv medlemspris kr 249

kr 249
Normalpris
kr 249
Medlemspris
BOG (INDBUNDET)
Eksklusiv medlemspris kr 220

kr 320
Normalpris
kr 230
Medlemspris
SPAR
kr 100
BOG (INDBUNDET)
Eksklusiv medlemspris kr 214

kr 299
Normalpris
kr 223
Medlemspris
SPAR
kr 85
BOG (INDBUNDET)
Eksklusiv medlemspris kr 919

kr 1.499
Normalpris
kr 977
Medlemspris
SPAR
kr 580
BOG (INDBUNDET)
Eksklusiv medlemspris kr 199

kr 279
Normalpris
kr 207
Medlemspris
SPAR
kr 80
BOG (FYSISK BOG)
Eksklusiv medlemspris kr 200

kr 200
Normalpris
kr 200
Medlemspris
BOG (INDBUNDET)
Eksklusiv medlemspris kr 199

kr 299
Normalpris
kr 209
Medlemspris
SPAR
kr 100
BOG (INDBUNDET)
Eksklusiv medlemspris kr 170

kr 270
Normalpris
kr 180
Medlemspris
SPAR
kr 100
BOG (INDBUNDET)
Eksklusiv medlemspris kr 270

kr 399
Normalpris
kr 283
Medlemspris
SPAR
kr 129
BOG (HÆFTET)
Eksklusiv medlemspris kr 203

kr 300
Normalpris
kr 213
Medlemspris
SPAR
kr 97
BOG (INDBUNDET)
Eksklusiv medlemspris kr 178

kr 270
Normalpris
kr 187
Medlemspris
SPAR
kr 92
BOG (HÆFTET)
Eksklusiv medlemspris kr 256

kr 295
Normalpris
kr 260
Medlemspris
SPAR
kr 39
Vi anbefaler også
BOG (PAPERBACK)
Eksklusiv medlemspris kr 437

kr 495
Normalpris
kr 443
Medlemspris
SPAR
kr 58
BOG (PAPERBACK)
Eksklusiv medlemspris kr 367

kr 404
Normalpris
kr 371
Medlemspris
SPAR
kr 37
BOG (PAPERBACK)
Eksklusiv medlemspris kr 402

kr 450
Normalpris
kr 407
Medlemspris
SPAR
kr 48
BOG (PAPERBACK)
Eksklusiv medlemspris kr 288

kr 303
Normalpris
kr 290
Medlemspris
SPAR
kr 15
BOG (PAPERBACK)
Eksklusiv medlemspris kr 358

kr 393
Normalpris
kr 362
Medlemspris
SPAR
kr 35
BOG (PAPERBACK)
Eksklusiv medlemspris kr 385

kr 427
Normalpris
kr 389
Medlemspris
SPAR
kr 42
BOG (PAPERBACK)
Eksklusiv medlemspris kr 402

kr 450
Normalpris
kr 407
Medlemspris
SPAR
kr 48
BOG (PAPERBACK)
Eksklusiv medlemspris kr 341

kr 371
Normalpris
kr 344
Medlemspris
SPAR
kr 30
BOG (PAPERBACK)
Eksklusiv medlemspris kr 402

kr 450
Normalpris
kr 407
Medlemspris
SPAR
kr 48
BOG (PAPERBACK)
Eksklusiv medlemspris kr 402

kr 450
Normalpris
kr 407
Medlemspris
SPAR
kr 48
BOG (PAPERBACK)
Eksklusiv medlemspris kr 332

kr 360
Normalpris
kr 335
Medlemspris
SPAR
kr 28
BOG (PAPERBACK)
Eksklusiv medlemspris kr 455

kr 518
Normalpris
kr 461
Medlemspris
SPAR
kr 63
BOG (HARDBACK)
Eksklusiv medlemspris kr 884

kr 1.070
Normalpris
kr 903
Medlemspris
SPAR
kr 186
BOG (PAPERBACK)
Eksklusiv medlemspris kr 485

kr 619
Normalpris
kr 498
Medlemspris
SPAR
kr 134
BOG (HARDBACK)
Eksklusiv medlemspris kr 485

kr 619
Normalpris
kr 498
Medlemspris
SPAR
kr 134
BOG (PAPERBACK)
Eksklusiv medlemspris kr 490

kr 563
Normalpris
kr 497
Medlemspris
SPAR
kr 73
BOG (PAPERBACK)
Eksklusiv medlemspris kr 402

kr 450
Normalpris
kr 407
Medlemspris
SPAR
kr 48
BOG (PAPERBACK)
Eksklusiv medlemspris kr 350

kr 383
Normalpris
kr 353
Medlemspris
SPAR
kr 33
BOG (PAPERBACK)
Eksklusiv medlemspris kr 485

kr 500
Normalpris
kr 487
Medlemspris
SPAR
kr 15