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Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK)
Af: Claire Agutter Engelsk Paperback
SPAR
kr 10
Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK)
Af: Claire Agutter Engelsk Paperback

The official guide for the EXIN SIAM™ Foundation certification

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.

SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem
  • Are empowered to deliver
  • Are held accountable for the outcomes they are required to deliver

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.

Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.

Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

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The official guide for the EXIN SIAM™ Foundation certification

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.

SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem
  • Are empowered to deliver
  • Are held accountable for the outcomes they are required to deliver

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices.

Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM™ Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.

Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

Produktdetaljer
Sprog: Engelsk
Sider: 224
ISBN-13: 9781787783102
Indbinding: Paperback
Udgave:
ISBN-10: 1787783103
Udg. Dato: 20 jul 2021
Længde: 18mm
Bredde: 210mm
Højde: 298mm
Oplagsdato: 20 jul 2021
Forfatter(e): Claire Agutter
Forfatter(e) Claire Agutter


Kategori Produktionsstyring og kvalitetsledelse


Sprog Engelsk


Indbinding Paperback


Sider 224


Udgave


Længde 18mm


Bredde 210mm


Højde 298mm


Udg. Dato 20 jul 2021


Oplagsdato 20 jul 2021

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