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Service Leadership
Af: Po Chung, A. Reza Hoshmand Engelsk Paperback
SPAR
kr 85
Service Leadership
Af: Po Chung, A. Reza Hoshmand Engelsk Paperback

Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International.

Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image.

Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.

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Service Leadership offers students, researchers, and leaders a leadership model originating in the service economy – but which is gaining ground in all sectors and industries – explained by experts that were key actors in that origination at DHL International.

Designed for undergraduates and graduates but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: Competence, Character, and Care. It shows how the integration of the 3Cs when applied in combination with each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mindset (hierarchical decision making) to a service mindset (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm’s competitiveness and adds value to its brand image.

Incorporating elements of leadership literature, philosophy, psychology, sociology, economics, and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly.

Produktdetaljer
Sprog: Engelsk
Sider: 190
ISBN-13: 9781032009575
Indbinding: Paperback
Udgave:
ISBN-10: 1032009578
Udg. Dato: 16 aug 2021
Længde: 15mm
Bredde: 155mm
Højde: 233mm
Oplagsdato: 16 aug 2021
Forfatter(e): Po Chung, A. Reza Hoshmand
Forfatter(e) Po Chung, A. Reza Hoshmand


Kategori Ledelse: lederskab og motivation


Sprog Engelsk


Indbinding Paperback


Sider 190


Udgave


Længde 15mm


Bredde 155mm


Højde 233mm


Udg. Dato 16 aug 2021


Oplagsdato 16 aug 2021

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