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Service Quality Management in Hospitality, Tourism, and Leisure
Af: Beverley Sparks, Jay Kadampully, Connie Mok Engelsk Paperback
SPAR
kr 121
Service Quality Management in Hospitality, Tourism, and Leisure
Af: Beverley Sparks, Jay Kadampully, Connie Mok Engelsk Paperback
Does your staff deliver the highest quality service possible?

Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation.

Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.

This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include:
  • services management
  • marketing
  • operations management
  • human resources management
  • service quality management
Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
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Does your staff deliver the highest quality service possible?

Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation.

Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.

This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include:
  • services management
  • marketing
  • operations management
  • human resources management
  • service quality management
Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Produktdetaljer
Sprog: Engelsk
Sider: 358
ISBN-13: 9780789011411
Indbinding: Paperback
Udgave:
ISBN-10: 0789011417
Udg. Dato: 4 jan 2001
Længde: 19mm
Bredde: 212mm
Højde: 154mm
Oplagsdato: 4 jan 2001
Forfatter(e) Beverley Sparks, Jay Kadampully, Connie Mok


Kategori Ledelse og teknikker


Sprog Engelsk


Indbinding Paperback


Sider 358


Udgave


Længde 19mm


Bredde 212mm


Højde 154mm

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