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Shift

Af: Richard Lees, Azlan Raj, R Lees Engelsk Hardback
SPAR
kr 40

Shift

Af: Richard Lees, Azlan Raj, R Lees Engelsk Hardback

Understand what’s required to deliver top-of-the-line customer experiences

As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despite a plethora of initiatives, programs, and plans, inclusive and excellent customer service remains stubbornly out of reach.

In Shift: Transform Motion into Progress in Business, Chief Strategy and Marketing Officers at Merkle and dentsu offer business leaders a practical and coherent approach to creating the consistently exceptional customer experience that would set their business apart from the competition.

The authors link three key themes—a clear vision with clear performance indicators, an aligned team, and a deep understanding of the marketplace—and outline their importance in the quest for the ideal client experience. They explain the importance of measuring progress through the eyes of the customer and ensuring that the measures that matter to customers are improving.

A necessary addition to the reading lists of innovation and business development professionals, Shift deserves a place on the bookshelves of managers, executives, and other business leaders attempting to set their organization apart from the competition.

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Understand what’s required to deliver top-of-the-line customer experiences

As organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despite a plethora of initiatives, programs, and plans, inclusive and excellent customer service remains stubbornly out of reach.

In Shift: Transform Motion into Progress in Business, Chief Strategy and Marketing Officers at Merkle and dentsu offer business leaders a practical and coherent approach to creating the consistently exceptional customer experience that would set their business apart from the competition.

The authors link three key themes—a clear vision with clear performance indicators, an aligned team, and a deep understanding of the marketplace—and outline their importance in the quest for the ideal client experience. They explain the importance of measuring progress through the eyes of the customer and ensuring that the measures that matter to customers are improving.

A necessary addition to the reading lists of innovation and business development professionals, Shift deserves a place on the bookshelves of managers, executives, and other business leaders attempting to set their organization apart from the competition.

Produktdetaljer
Sprog: Engelsk
Sider: 304
ISBN-13: 9781119810148
Indbinding: Hardback
Udgave:
ISBN-10: 1119810140
Udg. Dato: 27 jan 2022
Længde: 25mm
Bredde: 161mm
Højde: 238mm
Forlag: John Wiley & Sons Inc
Oplagsdato: 27 jan 2022
Forfatter(e): Richard Lees, Azlan Raj, R Lees
Forfatter(e) Richard Lees, Azlan Raj, R Lees


Kategori Erhvervsliv, virksomheder og ledelse


Sprog Engelsk


Indbinding Hardback


Sider 304


Udgave


Længde 25mm


Bredde 161mm


Højde 238mm


Udg. Dato 27 jan 2022


Oplagsdato 27 jan 2022

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