AI and robots–when thinking about the ethical problems of technology and businesses in a digital age, these are the types of problems most people nod about and contemplate. This book is not about those. Because AI isn''t where the true ethical quandary resides–not to say that AI isn''t an ethical quandary, it is. It''s just not the one businesses really need to get a jump on before we all explode in a fiery ball of ethicsagedan. No, it''s not AI. It''s… bureaucracy.

Yes, bureaucracy. And the ethics of bureaucracy are no longer working in the twenty-first-century post-COVID-19 world, and businesses are suffering. But there is an ethical model that can guide leaders to ethically sound business, it''s an ethics that centers on people–which has a nice side benefit of keeping a business competitive in the marketplace, too.

This book isn''t a tomb of indigestible, philosophizing, it''s wry and full of the fun only Mark Schwartz can bring. Schwartz guides readers through the current and historical ethical landscape–both of business and of the world in which it operates. With humor and keen insight, he explains why immediate change guided by ethics, is the only realistic option for business in the twenty-first century. Throughout the book, Schwartz covers everything from values, stakeholder engagement, employees, supply chain, environment, community, customers, and marketing–and even AI, sustainability, and robots.

By the end of the book, business leaders will rethink what it takes to be an ethical organization and will have gained the understanding that a change on ethics is not only desirable but essential.