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Creating Customer Loyalty
Af: Chris Daffy Engelsk Hardback
SPAR
kr 115
Creating Customer Loyalty
Af: Chris Daffy Engelsk Hardback

Consumer-facing and business-to-business organizations know that if they get their approach to customers right, they will be rewarded with unprecedented customer loyalty. This will lead to increased market share, improved sales, an enhanced reputation and higher profitability. Despite this, many of today''s companies fail to recognize that the notable improvements in their service delivery are not keeping up with increased customer expectations. Creating Customer Loyalty outlines simple, easy to understand strategies for creating a sustainable customer loyalty management programme that will win loyal customers.

Demonstrating how to focus solely on the things that enable and enhance success, this book shows how to make loyalty a habit and structure a business that attracts and retains the best customers. Using examples from both UK and international companies such as Lexus, Aldi, Dyson, The Ritz-Carlton and Virgin Atlantic, Creating Customer Loyalty explains why customer experience management alone does not build lasting loyalty, and why customer expectation and customer memory management are essential. It outlines how to make every occasion epic by removing those ''ouch'' moments, replacing them with ''wow'' experiences, and developing dazzling recovery techniques to create unforgettable stories and positive memories.

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Consumer-facing and business-to-business organizations know that if they get their approach to customers right, they will be rewarded with unprecedented customer loyalty. This will lead to increased market share, improved sales, an enhanced reputation and higher profitability. Despite this, many of today''s companies fail to recognize that the notable improvements in their service delivery are not keeping up with increased customer expectations. Creating Customer Loyalty outlines simple, easy to understand strategies for creating a sustainable customer loyalty management programme that will win loyal customers.

Demonstrating how to focus solely on the things that enable and enhance success, this book shows how to make loyalty a habit and structure a business that attracts and retains the best customers. Using examples from both UK and international companies such as Lexus, Aldi, Dyson, The Ritz-Carlton and Virgin Atlantic, Creating Customer Loyalty explains why customer experience management alone does not build lasting loyalty, and why customer expectation and customer memory management are essential. It outlines how to make every occasion epic by removing those ''ouch'' moments, replacing them with ''wow'' experiences, and developing dazzling recovery techniques to create unforgettable stories and positive memories.

Produktdetaljer
Sprog: Engelsk
Sider: 264
ISBN-13: 9780749498061
Indbinding: Hardback
Udgave:
ISBN-10: 0749498064
Udg. Dato: 3 apr 2019
Længde: 20mm
Bredde: 163mm
Højde: 244mm
Oplagsdato: 3 apr 2019
Forfatter(e): Chris Daffy
Forfatter(e) Chris Daffy


Kategori Salgs- & markedsføringsledelse


Sprog Engelsk


Indbinding Hardback


Sider 264


Udgave


Længde 20mm


Bredde 163mm


Højde 244mm


Udg. Dato 3 apr 2019


Oplagsdato 3 apr 2019

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