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Developing Knowledge-Based Client Relationships
Af: Ross Dawson Engelsk Paperback
SPAR
kr 63
Developing Knowledge-Based Client Relationships
Af: Ross Dawson Engelsk Paperback
Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves.
Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.


He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.
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Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves.
Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.


He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.
Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 416
ISBN-13: 9780750678711
Indbinding: Paperback
Udgave:
ISBN-10: 0750678712
Kategori: Kundeservice
Udg. Dato: 20 maj 2005
Længde: 24mm
Bredde: 228mm
Højde: 154mm
Oplagsdato: 20 maj 2005
Forfatter(e): Ross Dawson
Forfatter(e) Ross Dawson


Kategori Kundeservice


Sprog Engelsk


Indbinding Paperback


Sider 416


Udgave


Længde 24mm


Bredde 228mm


Højde 154mm


Udg. Dato 20 maj 2005


Oplagsdato 20 maj 2005

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