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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
Af: John Kador Engelsk Paperback
SPAR
kr 35
Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
Af: John Kador Engelsk Paperback
There’s nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves maybe more often than we realize. But we don’t need more apologies, says John Kador we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all.

Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed, accept moral Responsibility for your actions, express Remorse, provide meaningful Restitution, and offer assurance that the offense will not be Repeated. Making apology work in the real world when and how to apologize, in what medium, and how to make it stick is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends.

The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.

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There’s nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves maybe more often than we realize. But we don’t need more apologies, says John Kador we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all.

Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology: Recognize the wrong and the person harmed, accept moral Responsibility for your actions, express Remorse, provide meaningful Restitution, and offer assurance that the offense will not be Repeated. Making apology work in the real world when and how to apologize, in what medium, and how to make it stick is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends.

The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.

Produktdetaljer
Sprog: Engelsk
Sider: 288
ISBN-13: 9781576759011
Indbinding: Paperback
Udgave:
ISBN-10: 1576759016
Udg. Dato: 4 maj 2009
Længde: 20mm
Bredde: 218mm
Højde: 153mm
Oplagsdato: 4 maj 2009
Forfatter(e): John Kador
Forfatter(e) John Kador


Kategori Erhvervskommunikation & præsentation


Sprog Engelsk


Indbinding Paperback


Sider 288


Udgave


Længde 20mm


Bredde 218mm


Højde 153mm


Udg. Dato 4 maj 2009


Oplagsdato 4 maj 2009

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