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Human-Centered Service Design for Healthcare Transformation
Engelsk Hardback
SPAR
kr 286
Human-Centered Service Design for Healthcare Transformation
Engelsk Hardback

This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design.

Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.


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This book explores the use of human-centered service design. Through a variety of case studies and best practices, it highlights ways to systematically improve the provision of healthcare services to different target and age groups in order to understand customer expectations and needs. The book also offers new insights into the dyadic relationship between service provider and customer, each of which has their own set of goals, purposes, and benefits and must cope with a scarcity of resources and opportunities to optimize and design.

Written by recognized experts, scholars, and practitioners, this book demonstrates how, where, and when to successfully apply human-centered service design at multiple levels, including corporate, departmental, and product/service. Value-added services are not only assessed in terms of their effectiveness, efficiency, and productivity, but also bearing in mind human emotions, interactions, and communication techniques as an important part of service provision. Accordingly, the book will appeal to scholars and practitioners in the hospital and healthcare sector, and to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and the service experience.


Produktdetaljer
Sprog: Engelsk
Sider: 466
ISBN-13: 9783031201677
Indbinding: Hardback
Udgave:
ISBN-10: 3031201671
Kategori: Sundhedsøkonomi
Udg. Dato: 28 jan 2023
Længde: 0mm
Bredde: 235mm
Højde: 155mm
Oplagsdato: 28 jan 2023
Forfatter(e):
Forfatter(e)


Kategori Sundhedsøkonomi


Sprog Engelsk


Indbinding Hardback


Sider 466


Udgave


Længde 0mm


Bredde 235mm


Højde 155mm


Udg. Dato 28 jan 2023


Oplagsdato 28 jan 2023

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