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Improving Productivity and Service in Depot Businesses

Af: Colin Woodland Engelsk Hardback
SPAR
kr 194

Improving Productivity and Service in Depot Businesses

Af: Colin Woodland Engelsk Hardback

This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts – although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard – but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager – front-line to COO – will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are:

  • People management
  • Fleet management
  • Route scheduling
  • Optimisation of non-productive (on-depot) time
  • Driver debrief
  • Customer service and complaint management and measurement
  • Key performance indicators
  • The operating rhythm
  • Continuous improvement
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This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts – although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard – but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager – front-line to COO – will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are:

  • People management
  • Fleet management
  • Route scheduling
  • Optimisation of non-productive (on-depot) time
  • Driver debrief
  • Customer service and complaint management and measurement
  • Key performance indicators
  • The operating rhythm
  • Continuous improvement
Produktdetaljer
Sprog: Engelsk
Sider: 202
ISBN-13: 9781032347820
Indbinding: Hardback
Udgave:
ISBN-10: 1032347821
Udg. Dato: 23 dec 2022
Længde: 17mm
Bredde: 183mm
Højde: 260mm
Forlag: Taylor & Francis Ltd
Oplagsdato: 23 dec 2022
Forfatter(e): Colin Woodland
Forfatter(e) Colin Woodland


Kategori Produktionsstyring og kvalitetsledelse


Sprog Engelsk


Indbinding Hardback


Sider 202


Udgave


Længde 17mm


Bredde 183mm


Højde 260mm


Udg. Dato 23 dec 2022


Oplagsdato 23 dec 2022

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