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The Power of Customer Experience
Af: Martin Newman Engelsk Paperback
SPAR
kr 10
The Power of Customer Experience
Af: Martin Newman Engelsk Paperback

Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and services alone is no longer enough to outstrip the competition.

In the current digital ecosystem, consumers can instantly compare products, prices and services with the touch of a button from the comfort of their home. Therefore, every organization must now focus on their overall customer experience to achieve the tricky but imperative balance between efficiency and personalization.

In The Power of Customer Experience, Martin Newman presents clear data that proves the direct link between customer-centricity with profit and shareholder value. Drawing on examples from well-known companies like JD Sports, Delta Airlines, Lego, Selfridges, BMW, Hilton, Deliveroo and Uber, it analyses how organizations provide the most effective customer experience, and reveals the strategies that have allowed them to succeed.

Featuring tips and tools throughout, it will enable readers to understand the impact of customer centricity on some of the best known brands, to gain invaluable insights that can be used to grow emerging brands and revitalize existing brands.

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Having a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and services alone is no longer enough to outstrip the competition.

In the current digital ecosystem, consumers can instantly compare products, prices and services with the touch of a button from the comfort of their home. Therefore, every organization must now focus on their overall customer experience to achieve the tricky but imperative balance between efficiency and personalization.

In The Power of Customer Experience, Martin Newman presents clear data that proves the direct link between customer-centricity with profit and shareholder value. Drawing on examples from well-known companies like JD Sports, Delta Airlines, Lego, Selfridges, BMW, Hilton, Deliveroo and Uber, it analyses how organizations provide the most effective customer experience, and reveals the strategies that have allowed them to succeed.

Featuring tips and tools throughout, it will enable readers to understand the impact of customer centricity on some of the best known brands, to gain invaluable insights that can be used to grow emerging brands and revitalize existing brands.

Produktdetaljer
Sprog: Engelsk
Sider: 264
ISBN-13: 9781789667875
Indbinding: Paperback
Udgave:
ISBN-10: 1789667879
Udg. Dato: 3 maj 2021
Længde: 23mm
Bredde: 156mm
Højde: 235mm
Oplagsdato: 3 maj 2021
Forfatter(e): Martin Newman
Forfatter(e) Martin Newman


Kategori Forretningsstrategier


Sprog Engelsk


Indbinding Paperback


Sider 264


Udgave


Længde 23mm


Bredde 156mm


Højde 235mm


Oplagsdato 3 maj 2021

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