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Customer Experience Excellence
Af: Tim Knight, David Conway Engelsk Paperback
SPAR
kr 10
Customer Experience Excellence
Af: Tim Knight, David Conway Engelsk Paperback

Discover how the world''s best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement.

Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver.

However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It''s not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results.

Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world''s most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and ''think customer'' at every single touch point.

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Discover how the world''s best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement.

Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver.

However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It''s not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results.

Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world''s most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and ''think customer'' at every single touch point.

Produktdetaljer
Sprog: Engelsk
Sider: 272
ISBN-13: 9781398600997
Indbinding: Paperback
Udgave:
ISBN-10: 1398600997
Udg. Dato: 3 aug 2021
Længde: 18mm
Bredde: 233mm
Højde: 156mm
Oplagsdato: 3 aug 2021
Forfatter(e): Tim Knight, David Conway
Forfatter(e) Tim Knight, David Conway


Kategori Forretningsstrategier


Sprog Engelsk


Indbinding Paperback


Sider 272


Udgave


Længde 18mm


Bredde 233mm


Højde 156mm


Udg. Dato 3 aug 2021


Oplagsdato 3 aug 2021

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