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Digital Customer Success
Af: Nick Mehta, Kellie Capote Engelsk Hardback
SPAR
kr 60
Digital Customer Success
Af: Nick Mehta, Kellie Capote Engelsk Hardback
Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: Explanations of the ideal organizational structures to enable Digital Customer Success managementCase studies and examples from real companies blazing new trails in Customer SuccessCritical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.
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Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it — without ever needing to reach out to a live Customer Success Manager. The authors provide a detailed “How-To” guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: Explanations of the ideal organizational structures to enable Digital Customer Success managementCase studies and examples from real companies blazing new trails in Customer SuccessCritical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.
Forudbestilling - Få besked når varen er på lager!
Produktdetaljer
Sprog: Engelsk
Sider: 240
ISBN-13: 9781394205875
Indbinding: Hardback
Udgave:
ISBN-10: 1394205872
Udg. Dato: 29 maj 2024
Længde: 28mm
Bredde: 231mm
Højde: 160mm
Oplagsdato: 29 maj 2024
Forfatter(e): Nick Mehta, Kellie Capote
Forfatter(e) Nick Mehta, Kellie Capote


Kategori Erhvervsliv, virksomheder og ledelse


Sprog Engelsk


Indbinding Hardback


Sider 240


Udgave


Længde 28mm


Bredde 231mm


Højde 160mm


Udg. Dato 29 maj 2024


Oplagsdato 29 maj 2024

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