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Leading the Customer Experience

Af: Brad Cleveland Engelsk Hardback
SPAR
kr 141

Leading the Customer Experience

Af: Brad Cleveland Engelsk Hardback

DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR

Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage.

The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way.

Leading the Customer Experience is easy to understand and imminently practical. It is based on the author''s extensive experience both as a founding partner of one of the world''s most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors.

The author''s down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.

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DISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR

Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage.

The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way.

Leading the Customer Experience is easy to understand and imminently practical. It is based on the author''s extensive experience both as a founding partner of one of the world''s most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors.

The author''s down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.

Produktdetaljer
Sprog: Engelsk
Sider: 280
ISBN-13: 9781789666892
Indbinding: Hardback
Udgave:
ISBN-10: 1789666899
Udg. Dato: 3 maj 2021
Længde: 26mm
Bredde: 240mm
Højde: 163mm
Forlag: Kogan Page Ltd
Oplagsdato: 3 maj 2021
Forfatter(e): Brad Cleveland
Forfatter(e) Brad Cleveland


Kategori Salgs- & markedsføringsledelse


Sprog Engelsk


Indbinding Hardback


Sider 280


Udgave


Længde 26mm


Bredde 240mm


Højde 163mm


Udg. Dato 3 maj 2021


Oplagsdato 3 maj 2021

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