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The Passenger Has Gone Digital and Mobile
Af: Nawal K. Taneja Engelsk Hardback
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kr 73
The Passenger Has Gone Digital and Mobile
Af: Nawal K. Taneja Engelsk Hardback
Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline''s strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.
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Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline''s strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.
Produktdetaljer
Sprog: Engelsk
Sider: 268
ISBN-13: 9781409435020
Indbinding: Hardback
Udgave:
ISBN-10: 1409435024
Udg. Dato: 30 sep 2011
Længde: 23mm
Bredde: 168mm
Højde: 242mm
Oplagsdato: 30 sep 2011
Forfatter(e): Nawal K. Taneja
Forfatter(e) Nawal K. Taneja


Kategori Forretningsstrategier


Sprog Engelsk


Indbinding Hardback


Sider 268


Udgave


Længde 23mm


Bredde 168mm


Højde 242mm


Udg. Dato 30 sep 2011


Oplagsdato 30 sep 2011

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