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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
SPAR
kr 105
Data Driven: Harnessing Data and AI to Reinvent Customer Engagement

The indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforce―the #1 customer relationship management (CRM) company in the world

A tectonic shift in the practice of marketing is underway. Digital technology, social media, and e-commerce have radically changed the way consumers access information, order products, and shop for services. Using the latest technologies―cloud, mobile, social, internet of things (IoT), and artificial intelligence (AI)―we have more data about consumers and their needs, wants, and affinities than ever before. Data Driven will show you how to:

Target and delight your customers with unprecedented accuracy and success
Bring customers closer to your brand and inspire them to engage, purchase, and remain loyal
Capture, organize, and analyze data from every source and activate it across every channel
Create a data-powered marketing strategy that can be customized for any audience
Serve individual consumers with highly personalized interactions
Deliver better customer service for the best customer experience
Improve your products and optimize your operating systems
Use AI and IoT to predict the future direction of markets

You’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll see how top companies put these data-driven strategies into action: how Pandora used second- and third-hand data to learn more about its listeners; how Georgia-Pacific moved from scarcity to abundance in the data sphere; and how Dunkin’ Brands leveraged CRM data as a force multiplier for customer engagement. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next. 
 
Sure to be a classic, Data Driven is a practical road map to the modern marketing landscape and a toolkit for success in the face of changes already underway and still to come.
 
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The indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforce―the #1 customer relationship management (CRM) company in the world

A tectonic shift in the practice of marketing is underway. Digital technology, social media, and e-commerce have radically changed the way consumers access information, order products, and shop for services. Using the latest technologies―cloud, mobile, social, internet of things (IoT), and artificial intelligence (AI)―we have more data about consumers and their needs, wants, and affinities than ever before. Data Driven will show you how to:

Target and delight your customers with unprecedented accuracy and success
Bring customers closer to your brand and inspire them to engage, purchase, and remain loyal
Capture, organize, and analyze data from every source and activate it across every channel
Create a data-powered marketing strategy that can be customized for any audience
Serve individual consumers with highly personalized interactions
Deliver better customer service for the best customer experience
Improve your products and optimize your operating systems
Use AI and IoT to predict the future direction of markets

You’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll see how top companies put these data-driven strategies into action: how Pandora used second- and third-hand data to learn more about its listeners; how Georgia-Pacific moved from scarcity to abundance in the data sphere; and how Dunkin’ Brands leveraged CRM data as a force multiplier for customer engagement. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next. 
 
Sure to be a classic, Data Driven is a practical road map to the modern marketing landscape and a toolkit for success in the face of changes already underway and still to come.
 
Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 256
ISBN-13: 9781260441536
Indbinding: Hardback
Udgave:
ISBN-10: 1260441539
Kategori: Kundeservice
Udg. Dato: 20 nov 2018
Længde: 29mm
Bredde: 161mm
Højde: 234mm
Oplagsdato: 20 nov 2018
Forfatter(e) Vivek Vaidya, Chris O'Hara, Tom Chavez, Chris O’Hara


Kategori Kundeservice


Sprog Engelsk


Indbinding Hardback


Sider 256


Udgave


Længde 29mm


Bredde 161mm


Højde 234mm

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