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The New Customer Experience Management
Af: Ivaylo Yorgov Engelsk Paperback
SPAR
kr 22
The New Customer Experience Management
Af: Ivaylo Yorgov Engelsk Paperback

A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers’ needs in a personalized way. For too long, companies have detached from customers after the moment of purchase and done post-sales service in a way that is reactive, generic, and not scalable.

Empowered by the boom in data availability and analytics, future-ready companies will offer their customers proactive personalized post-sales service and reap tangible benefits, including higher customer satisfaction and retention and less negative word of mouth – leading to increased sales and customer lifetime value. As the stories in this book demonstrate, companies like Amazon, Adobe, Garmin, and Liberty Global are leading the way, but companies do not have to be global giants to capitalize on the techniques presented in this guide. To excel at customer experience (CX) management, companies need to implement the best customer feedback and data collection and management practices, develop state-of-the-art analytical models, and have the willingness to act.

This book’s strong vision and actionable roadmap, illustrated with real-life success stories, make this a compelling read for CX and customer analytics leaders, practitioners, and students alike.

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A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers’ needs in a personalized way. For too long, companies have detached from customers after the moment of purchase and done post-sales service in a way that is reactive, generic, and not scalable.

Empowered by the boom in data availability and analytics, future-ready companies will offer their customers proactive personalized post-sales service and reap tangible benefits, including higher customer satisfaction and retention and less negative word of mouth – leading to increased sales and customer lifetime value. As the stories in this book demonstrate, companies like Amazon, Adobe, Garmin, and Liberty Global are leading the way, but companies do not have to be global giants to capitalize on the techniques presented in this guide. To excel at customer experience (CX) management, companies need to implement the best customer feedback and data collection and management practices, develop state-of-the-art analytical models, and have the willingness to act.

This book’s strong vision and actionable roadmap, illustrated with real-life success stories, make this a compelling read for CX and customer analytics leaders, practitioners, and students alike.

Se mere i:
Produktdetaljer
Sprog: Engelsk
Sider: 136
ISBN-13: 9781032313412
Indbinding: Paperback
Udgave:
ISBN-10: 1032313412
Kategori: Kundeservice
Udg. Dato: 11 nov 2022
Længde: 13mm
Bredde: 152mm
Højde: 228mm
Oplagsdato: 11 nov 2022
Forfatter(e): Ivaylo Yorgov
Forfatter(e) Ivaylo Yorgov


Kategori Kundeservice


Sprog Engelsk


Indbinding Paperback


Sider 136


Udgave


Længde 13mm


Bredde 152mm


Højde 228mm


Udg. Dato 11 nov 2022


Oplagsdato 11 nov 2022

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